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Tier I Courses & Objectives
Choose a course from the list below, or scroll down for all courses:
Workplace Environment
Keith Provan, Ph.D.
- Managing in professional cultures
- Organizational coordination and control systems
- Working in and around hierarchies
- Understanding power and politics
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Understanding Organizational Performance Measures
Betty Falter, RN, MS, CNAA, BC
- Review of clinical and non-clinical measures used in healthcare
- Application of measures to meet regulatory needs (e.g. JCAHO Patient Safety) and Financial/Budgetary needs (e.g. Variance, NCHPPD, # charges, admissions)
- Understanding of measurement frameworks such as Balanced Scorecard and Dashboards
- Quality improvement concepts and basic measures
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Team Building (Supervisor-Work Group Relationships)
Aleksander Ellis, Ph.D.
- Group motivation techniques
- Setting group goals and objectives
- Managing intra-group relationships
- Managing group behavior, interactions, and development
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Human Resource Management (Supervisor-Subordinate Relationships)
Cindi Gilliland, Ph.D.
- Individual motivation techniques (why different people are motivated by different things)
- Setting individual goals and objectives (SMART technique)
- Rewards and discipline
- How to deal with difficult and non-performing employees
- Importance of documentation
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Conflict Management and Negotiations
Roger Hartley, Ph.D.
- Managing conflict
- Effective negotiating tactics
- Distributive (win-lose) vs. integrative (win-win) bargaining strategies
- Persuasion techniques
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Communication
Renee McConnell, Ph.D.
- Advantages and disadvantages of using different communication methods
- Writing good memos and emails (how to say more with less)
- Face-to-face communication – verbal and non-verbal
- Barriers to effective communication
- Gender and cultural differences in communication
- Customer service
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Time Management
Lehman Benson, Ph.D.
- Managing stress
- Getting organized
- Prioritizing tasks and activities
- Taking control of your schedule (learning to say no)
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Capstone Course
Betty Falter, RN, MS, CNAA, BC
- Integrative course that uses real-world scenarios to provide a context for highlighting the typical issues and dilemmas that participants are likely to encounter in their jobs
- Participants will work in small groups to assess and analyze their assigned cases then deliver a brief presentation on their recommendations
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For additional information, please contact us.
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