Tier I Courses & Objectives

Choose a course from the list below, or scroll down for all courses:

• Workplace Environment
• Understanding Organizational and Performance Measures
• Managing Groups and Teams
• Human Resource Management
• Conflict Management
• Communication
• Time Management
• Capstone Course
    

Workplace Environment

Keith Provan, Ph.D.

• Managing in professional cultures
• Organizational coordination and control systems
• Creating a culture of accountability
• Working in and around hierarchies
• Understanding power and politics

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Understanding Organizational Performance Measures

Betty Falter, RN, MS, CNAA, BC

• Review of clinical and non-clinical measures used in healthcare
• Application of measures to meet regulatory needs (e.g. JCAHO Patient Safety) and Financial/Budgetary needs (e.g. Variance, NCHPPD, # charges, admissions)
• Identify basic Financial Principles and Measures ( Reimbursement,/Budget, Variance, productivity, operations)
• Understand measurement frameworks such as Balanced Scorecard and Dashboards
• Quality improvement concepts and basic measures

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Managing Groups and Teams

• Group motivation techniques
• Setting group goals and objectives
• Managing intra-group relationships
• Managing group behavior, interactions, and development

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Human Resource Management

• Individual motivation techniques (why different people are motivated by different things)
• Setting individual goals and objectives (SMART technique)
• Rewards and discipline
• How to deal with difficult and non-performing employees
• Importance of documentation

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Conflict Management

Barry Goldman, PhD, JD
Carol Hatler, RN., Ph.D.

• Managing conflict
• Effective negotiating tactics
• Distributive (win-lose) vs. integrative (win-win) bargaining strategies
• Persuasion techniques

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Communication

Robin R. Breault, Ph.D.

• Advantages and disadvantages of using different communication methods
• Writing good memos and emails (how to say more with less)
• Face-to-face communication – verbal and non-verbal
• Barriers to effective communication
• Gender and cultural differences in communication
• Customer service

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Time Management

Lehman Benson, Ph.D.

• Managing stress
• Getting organized
• Prioritizing tasks and activities
• Taking control of your schedule (learning to say no)

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Capstone Course

• Integrative course that uses real-world scenarios to provide a context for highlighting the typical issues and dilemmas that participants are likely to encounter in their jobs
• Participants will work in small groups to assess and analyze their assigned cases then deliver a brief presentation on their recommendations

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