Tier II Courses & Objectives

Tier II builds on and expands the core content of Tier I. Tier II attendance requires graduation from Tier I or recommendation from a senior-level manager.

Choose a course from the list below or scroll down for all courses:

• Managing Uncertainty
• Managing Patient Safety
• Managing Budget Development
• Managing Financial Performance
• Managing Retention and Forces of Magnetism
• Advanced Conflict Management
• Project Management
• Managers as Leaders—The Capstone Experience
    

Managing Uncertainty

Stephen Gilliland, Ph.D.

• Psychological effects of uncertainty and how to intervene
• Sustaining vision through turbulent conditions
• Stages of successful change
• Building adaptability and a learning culture

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Managing Patient Safety

Judith Effken, Ph.D., RN, FACMI, FAAN
Joyce Verran, Ph.D., RN, FAAN

• Analyze the scope of the safety problem in healthcare.
• Explore National, Regional and Local Safety Initiatives
• Evaluate strategies for improving safety outcomes
• Propose strategies for a specific safety issue in own workplace

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Managing Budget Development

Leslie Eldenburg, Ph.D.

• Define terminology
  • Identify and describe types of budgets (static, flexible, zero-based, unit-based, capital, personnel, etc.)
  • Understand buzz words in budgeting (workload, nchppd, FTE, etc.)
• Describe cost behavior
• Develop cost functions and flexible budgets
• Managing the budgeting process
  • Understanding the relation between strategy and budgets
  • Developing a flexible budget
  • Understanding budget reports
  • Developing and investigating variances (variance analysis)

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Managing Financial Performance

Mary Lou Monahan, RN, MN, MBA, CNA, BC

• Identify the five "players" in healthcare today and their unique contribution
• Describe the basics of healthcare reimbursement and its implications to the organization
• Identify the key data elements needed to monitor the department budget
• Identify and describe the department level variance analysis
  • each level of expense: benefits, salary, nonsalary expense
  • revenue, if available
• Identify emerging trends and their relationship to financial performance
• Identify the top 3 questions your CEO may ask you about your department’s financial performance
  • critical trends to closely monitor

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Managing Retention and Forces of Magnetism

Joyce Benjamin, RN, MS

• Characteristics of attractive work environments
• Key factors to improve the work environment: competent colleagues, collaboration and participation

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Advanced Conflict Management

Barry Goldman, Ph.D., J.D.

• Better resolve conflicts
• Analyze different conflict management styles
• Understand when conflict is good
• Identify different third-party dispute resolution techniques to be used by managers
• Develop a plan for negotiations

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Project Management

Gerry Wilhelm, BA, PMP

Participants will identify key components of project management:

• Why Project Management?
• Confirming the Purpose and Scope of the Project
• Stakeholder Management
• The Project Charter
• The Project Team
• The Project Plan
• Kicking Off the Project
• Monitoring and Controlling the Project
• Closing the Project

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Managers as Leaders — The Capstone Experience

Betty Falter, RN, MS, CNAA, BC

• The Capstone experience starts at the beginning of Tier II. Each participant will complete a profile to include a brief description of their position, any projects they are working on, and their goals for attending Tier II. Through an interactive process in the final class, participants will synthesize their own goals identified before Tier II with lessons learned in Tier II.
• The Capstone will also include a retrospective (from Tier I and Tier II) and introspective (our personal views) examination of leadership, what it means and what it takes to be a leader.

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For additional information, please contact us.